For more information on how to enter please click here.

Latest Vacancies

Are you an experienced Income Manager looking for a new opportunity?

Falcon Housing Association C.I.C is excited to announce that we are recruiting for a dynamic, performance driven Income Manager to lead on a national portfolio of properties within our busy and growing organisation.

This is a demanding role and to be successful the right candidate needs to be highly organised, performance driven to achieve exceptional results, be flexible in their approach, a great communicator and a natural solution finder.

You will ideally have a proven track record in Income Management within the Housing Sector or be in a similar role or field with a minimum of 3 years Income Management experience.

With the bonus of working remotely, and team catch up’s within our head off in Seaham, you will lead and be part of a team responsible for the provision of an exceptional Income Management service which puts tenants at the heart of what we do.

You will be responsible for all areas of Income Management and maximisation, taking prompt and appropriate action to ensure income streams remain fully operational.

This post will also ensure that all matters in relation to Housing Benefit, Rent / Service Charge & Income are managed and monitored effectively minimising any negative financial impact/hardship to our tenant(s).

We value people with the right attitude, skills, and behaviours above everything else.


Key Tasks

  • Prioritisation of income maximisation and avoidance of loss of income by utilising the organisations processes, procedures and Housing Management System.
  • Liaise with various local authorities, overseeing all aspects of the Housing Benefit process including management of Local Authority portals.
  • Lead on the preparation, submission and presentation of all appeals and tribunals.
  • Preparation and management of annual rent and service charge reviews. This includes  ensuring Standing Order payments are increased for self-funders in a timely manner, minimising any lost income.
  • Lead on all invoicing to external partners and self-funding tenants.
  • The production of Income management performance statistics, and information related to KPI’s.
  • Ensuring collaborative working with Finance and Operations, taking an active lead to develop relationships to ensure that service delivery complies with policies and procedures.
  • Ability to work effectively, self-motivated with minimum direct supervision, maintaining accurate, clear and organised I.T. and file records.


In return we are offering

A competitive salary and employment package as well as the support to undertake your own continued professional development, building a long and happy career within the Specialist Supported Housing sector and especially FHA.

The Opportunity to work in a dynamic team with key responsibility of delivering exceptional customer service that makes a positive impact on vulnerable adult lives.

Experience of working in a highly ambitious and dynamic Specialist Supported Housing Association.


Who is Falcon Housing Association C.I.C

FHA is a National Not for Profit Registered Provider of Specialist Supported Accommodation for vulnerable adults. We are proud of the work we do, not just locally but nationally too, to influence now and in the future.

We believe that every vulnerable adult has the right to good quality housing and support, within a community that accepts, embraces and supports their right to live independently.

It’s our mission to provide the people we support with a home for life.

If we sound like an organisation you would like to work for then we would welcome your CV. Please send to or submit your CV online using the “Submit Your CV” link on this page

Please Note: Falcon Housing Association C.I.C have put measures in place to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation, we will be implementing virtual interviews.


Job Types: Full-time, Permanent

Salary: Attractive Salary for the right candidate


Closing Date:          Friday 7 May 2021

Interview Date:        Friday 14 May 2021


If you are interested in joining the Falcon Housing Association team, please email your CV to or click below.

Submit your CV

Contact Us Today

CALL US: 0191 260 0551