Coronavirus – Important information for tenants

23rd March 2020

It is important that FHA update all of our tenants, Care Providers and partners to assure you that we remain fully committed to providing an ongoing service to yourselves and our tenants across all areas of our business and let you know about the measures we are putting in place.

FHA have now implemented home working for all our staff, this will be in place until further notice. We will of course continue to ensure that we deliver a service to you all and adhere strictly to Government advice to ensure everyone is kept safe and keep you updated accordingly throughout the months ahead.

Moving forward our Housing Officers will no longer be able to carry out visits to our properties unless it is an extreme emergency, however they will be available as normal via telephone and email to answer any queries or concerns you may have and support you as much as possible. You can also contact FHA via our website www.falconha.org and through info@falconha.org your enquiry will be forwarded to the relevant Housing Officer who will contact you within 24 hours.

Our Repairs and Maintenance Service is running as normal along with our Out of Hours Emergency Service falcon@caldecottegroup.com or by telephone 08000276575.  Phone lines are expected to be busy over the coming days and we ask that if your query is not urgent, please wait to contact us at a later date.

Whilst FHA are aware that your priority is to ensure the safety of our tenants we would like to remind you that at this time FHA still have a duty of care to continue to carry out our compliance and health and safety visits across all of our properties. Whilst we will endeavour to minimise these visit’s we would appreciate your cooperation in allowing access for these visits.

Thank you for your support during what is a difficult time for all.

What is an emergency repair?

  • Gas leak
  • Full loss of electricity
  • Severe uncontainable internal water leak creating an unsafe situation (e.g. electrics, ceiling collapse)
  • If your CO2 detector is activated
  • No hot water
  • No heating
  • Urgent repairs relating to your fire alarm system
  • Damaged asbestos materials in a living area
  • Unusable toilet, if it is your only toilet
  • Blocked wet room (for vulnerable tenants only)
  • Repairs to make your front or back door secure, door entry systems
  • Communal lighting
  • Any other repair that we identify needs immediate access or intervention

If a member of our Repairs and Maintenance Team  is due to visit your home to carry out a repair / compliance / Health & Safety check, please continue to follow the advice given by the government and contact us as soon as possible if you are self-isolating info@falconha.org / falcon@caldecottegroup.com

The new guidance issued by the government is that if you or anyone in your household has a new, continuous cough or high temperature, you must self-isolate for 14 days.

Click here for the latest NHS advice on coronavirus