It is extremely important to us that our tenants feel safe and comfortable in their homes. As a registered social landlord, we are focused on maintaining our properties to the highest possible standards. We provide an effective and responsive repairs service to all our tenants and are committed to performing routine maintenance on all our properties. Where possible, we will adapt, upgrade and modify properties to better suit the needs of our tenants.

We value our tenants’ trust and endeavour to protect their privacy as much as possible throughout the maintenance and repairs process. We strive to ensure that all maintenance work is carried out as promptly, effectively and sensitively as possible. Our highly experienced maintenance team understands our tenants’ needs and are always looking for ways to minimise disruption during the maintenance period.

Where possible, we will use our own inhouse repairs team for the majority of minor repairs. Depending on the nature of the issue and the geographic area of the property, we may at times outsource the work to specialist contractors.

We aim to undertake all repairs in the quickest time possible. To help us do this, we have established a priority system to ensure that the more urgent the repair, the quicker it is put right.

Falcon Housing Association Durham
Falcon Housing Association Durham


These repairs will be carried out within 24-48 hours.


These repairs will be carried out within 7 working days.


These repairs will be carried out within 28 working days.


These repairs will be carried out within 3-6 months.

Tenants, family members and support staff can report repairs to us:

More information regarding repairs and maintenance can be found in our Tenancy Agreements and Tenants’ Handbook.

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